1jlbet Privacy Policy

1Introduction

This Privacy Policy (hereinafter "Policy") describes how 1jlbet (hereinafter "1jlbet," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to users of the 1jlbet platform, including the website at 1jlbet.app, its mobile web application, and all associated services (collectively, the "Platform").

1jlbet is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

This Policy should be read together with the 1jlbet Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, 1jlbet acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the Platform. As PIC, 1jlbet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Where 1jlbet engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and game suppliers — those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process personal data only on 1jlbet's documented instructions and in compliance with applicable data protection law.

For all data privacy inquiries, requests, and complaints, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3Personal Data We Collect

1jlbet collects the following categories of personal data in connection with your use of the Platform:

• Full legal name as it appears on your government-issued ID
• Date of birth and age verification information
• Philippine mobile number and email address
• Residential address (province, city/municipality, barangay)
• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, voter's ID)

• Username and encrypted password credentials
• Account registration date and login history
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references
• Gaming activity records, including game types played, bet amounts, win/loss history, and session durations
• Bonus and promotion redemption history
• Account balance and transaction statements

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Referral source and marketing attribution data
• Cookie identifiers and session tokens (see Section 11)

• Records of communications with 1jlbet customer support, including live chat transcripts, email correspondence, and support ticket history
• Feedback, survey responses, and promotional opt-in preferences

In limited circumstances, 1jlbet may collect sensitive personal information as defined under the DPA, including government ID numbers required for KYC verification and, where required by AML regulations, source of funds information. Such sensitive data is collected only to the extent strictly necessary for regulatory compliance and is subject to enhanced security controls.

4How We Collect Your Data

1jlbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and use the Platform.
• Third-party sources: Identity verification data from KYC/AML service providers; fraud prevention data from risk management partners; payment confirmation data from GCash, Maya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other competent authorities in connection with regulatory compliance obligations.

5How We Use Your Personal Data

1jlbet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 1jlbet account; verifying your identity and age; processing login and authentication.
• Service delivery: Enabling you to access and use all Platform features, including games, deposits, withdrawals, and promotions.
• Payment processing: Facilitating deposits and withdrawals via GCash, Maya, bank transfer, and debit card; reconciling transactions; detecting and preventing payment fraud.
• Regulatory compliance: Fulfilling KYC, AML, and responsible gaming obligations under Philippine law and PAGCOR requirements; responding to lawful requests from regulatory authorities.
• Responsible gaming: Monitoring gaming activity to identify signs of problem gambling; administering deposit limits, self-exclusion, and cooling-off tools; enforcing the 21+ age requirement.
• Customer support: Responding to your inquiries, complaints, and support requests; maintaining records of communications for quality assurance.
• Platform improvement: Analyzing usage patterns to improve Platform features, performance, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting support.
• Security and fraud prevention: Detecting, investigating, and preventing unauthorized access, cheating, collusion, bonus abuse, and other prohibited conduct.

6Legal Basis for Processing

Under the Data Privacy Act of 2012, 1jlbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to provide the 1jlbet Platform services as described in the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML requirements, PAGCOR licensing conditions, and NPC data privacy obligations.
• Legitimate interests: Processing necessary for 1jlbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7Data Sharing & Disclosure

1jlbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash (Mynt), Maya (Voyager Innovations), and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — for processing deposits and withdrawals.
• KYC & AML providers: Identity verification and anti-money laundering screening service providers engaged to fulfill regulatory compliance obligations.
• Game suppliers: Licensed game content providers whose games are available on the 1jlbet Platform, to the extent necessary for game delivery and dispute resolution.
• IT & infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on 1jlbet's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory order.
• Professional advisers: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

8Data Retention

1jlbet retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and transaction data: Retained for a minimum of five (5) years from the date of account closure or the last transaction, in accordance with AML record-keeping requirements under Philippine law.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing preferences and consent records: Retained for the duration of your account and for one (1) year following account closure or withdrawal of consent.
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated or anonymized.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 1jlbet's data disposal procedures. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or audit, it will be retained until the matter is resolved.

9Data Security

1jlbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1jlbet Platform.
• Encryption at rest for sensitive personal data stored in 1jlbet's databases, including government ID numbers and financial information.
• Access controls: Role-based access controls ensuring that only authorized 1jlbet personnel with a legitimate business need can access personal data.
• Multi-factor authentication for internal systems containing personal data.
• Regular security audits and penetration testing conducted by qualified cybersecurity professionals.
• Incident response procedures for detecting, containing, and reporting personal data breaches in accordance with NPC notification requirements.

10Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 1jlbet:

• Right to be informed: The right to be notified of how your personal data is collected, used, and processed — as set out in this Policy.
• Right of access: The right to request a copy of the personal data 1jlbet holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your 1jlbet account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 1jlbet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

11Cookies & Tracking Technologies

1jlbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login state to improve your experience.
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 1jlbet Platform. For more information on managing cookies, refer to your browser's help documentation.

12Minors & Age Restriction

The 1jlbet Platform is strictly intended for adults aged 21 years and above. 1jlbet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 1jlbet Platform or provided personal data without your consent, please contact us immediately using the details in Section 15 so that we can investigate and take appropriate action.

13Cross-Border Data Transfers

In the course of operating the 1jlbet Platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our game suppliers, cloud infrastructure providers, or KYC partners are located. Where such transfers occur, 1jlbet ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law.
• Transfers only to jurisdictions that the NPC has recognized as providing an adequate level of data protection.
• Binding corporate rules or equivalent mechanisms where applicable.

By using the 1jlbet Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards outlined above.

14Updates to This Policy

1jlbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via their registered mobile number or email address, and update the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the 1jlbet Platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree with the changes, you may request account closure as described in the Terms & Conditions.

15Contact Our Data Protection Officer

For all data privacy inquiries, requests to exercise your rights, or complaints regarding 1jlbet's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the 1jlbet Platform
• Response Time: Within 15 business days for formal data privacy requests

If you are not satisfied with our response to your data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.